E-Albania has a problem: It’s not working
While the government aims to digitize all services and transform public procurement with a new system potentially incorporating Artificial Intelligence, current systems are almost entirely non-functional.
Throughout yesterday, many citizens complained about their inability to access E-Albania to download simple documents like personal or family certificates. This prevents them from applying for other services, such as reimbursement for child expenses through DIVA, or numerous other functions that require a certificate.
As E-Albania is largely inaccessible, as shown in the photo, citizens cannot apply for services related to cadastral records, health cards, verification of employer insurance payments, and more.
Businesses are also complaining that the self-care system is barely operational. Just a few days ago, businesses faced issues with the “SelfCare” platform, which they use for invoice reconciliation, import invoice fiscalization, and issuing invoices (for the self-employed). Businesses have to monitor the system constantly, as it works intermittently.
Problems with online services continue to recur despite significant funding allocated to the e-governance platform in recent years. In 2025, e-governance funding tripled within the year, reaching 20.1 billion ALL (over 200 million euros), compared to approximately 3.3 billion ALL in 2019, for a total of 48.4 billion ALL over 4 years, or nearly 500 million euros.
Meanwhile, SPAK (Special Prosecution Office) launched investigations last year into alleged misuse of funds from the National Agency of Information Society (AKSHI), which manages the E-Albania platform.